Shipping, Refund, Returns and Exchange

Info, Handling Conditions, Shipping, Refunds and Exchanges
  1. Info:
    1. We offer handling services for artwork purchased on merryclaude.com to addresses within the specified regions.
    2. Handling costs are calculated based on the dimensions of the artwork. The exact handling cost will be displayed during the checkout process.
    3. We aim to dispatch orders within 1-7 days, excluding weekends and holidays.
    4. Delivery times may vary depending on the shipping method selected and the destination. Estimated delivery times will be provided during checkout.
    5. Once the artwork is dispatched, we will provide tracking information so you can monitor the delivery status of your order.
  2. Handling:
    1. All artwork is carefully packaged to ensure it arrives safely and in pristine condition.
    2. We handle all artwork with the utmost care during the packaging process to minimize the risk of damage during transit.
    3. In the unlikely event that your artwork arrives damaged, please contact us immediately to initiate a return or exchange process.
  3. International Info:
    1. We offer international handling to select countries. Additional handling charges and customs duties may apply for international orders.
    2. International delivery times may vary depending on customs clearance procedures in the destination country.
  4. Handling Restrictions:
    1. Some artworks may be subject to handling restrictions based on their size, weight, or materials. Any such restrictions will be clearly indicated on the product page.
    2. We reserve the right to refuse handling to certain locations if we are unable to guarantee safe and timely delivery.
  5. Info Address:
    1. Customers are responsible for providing accurate and complete handling addresses during the checkout process.
    2. We are not liable for any delays or non-delivery due to incorrect or incomplete handling addresses provided by the customer.
  6. Handling Fees:
    1. Handling fees are non-refundable once the artwork has been dispatched.
    2. In the event of a return or exchange, the customer is responsible for the cost of return handling unless the return is due to our error.
  7. Handling Insurance:
    1. Optional handling insurance may be available for an additional fee. Customers interested in purchasing handling insurance should contact us before placing their order.
  8. Free Shipping Policy:
    1. We are pleased to offer free shipping for all orders within Canada and the contiguous United States. Here are the details of our free shipping policy:
      1. Free shipping applies to orders shipped to addresses within Canada and the contiguous United States.
      2. Orders must meet any minimum purchase requirements specified on our website or promotional materials to qualify for free shipping.
      3. Free shipping orders will be shipped via standard ground shipping or an equivalent method chosen by us.
      4. Transit time for free shipping orders may vary, and estimated delivery times will be provided during checkout.
      5. For international shipping inquiries, customers are requested to contact us directly at info@merryclaude.com.
  9. Refunds, Returns and Exchanges
    1. Due to the nature of Artwork sales, refunds, returns or exchanges are not allow.
    2. In the event of a technical issue preventing access to the Artwork, the artist may provide a replacement or refund at their discretion.
  10. Contact Information:
    1. For any inquiries or assistance regarding handling, free shipping, refunds, exchanges, and other information, please contact us at info@merryclaude.com.

These Info, Handling Conditions, Free Shipping Policy, and Refunds/Exchanges are subject to change without prior notice. Please review them carefully before making a purchase.

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